Promotion Policy

Charlie’s Fixtures LLC’s (”Charlie’s Fixtures”) Promotion Policy govern issues relating to the current promotions offered in this website. The provisions of Charlie’s Fixtures’ Shipping Policy apply in a suppletory manner.

The Promotion Policy is subject to change without prior notice.

1.0 FREE SHIPPING WITHIN CALIFORNIA ON YOUR FIRST PURCHASE

1.1 Qualifications for "Free Shipping within California on Your First Purchase"

The following qualifications must be met for your purchase to be eligible for free shipping:

This must be the first purchase made on your account; and,
The shipping address must be within California, United States, regardless of where the order is made.

Once your order is eligible, you must select the “Free Shipping” option when selecting your delivery method during checkout.

1.2 Services Not Included in “Free Shipping within California on Your First Purchase”

Deliveries under this promotion do not include the following services:

Installation;
Lift-gate service;
White glove services beyond the on-site time of 30 minutes to an hour; and,
Haul-away of old equipment.

If you wish to avail of these services, please contact us at (833) 615-0008 or at support@charliesfixtures.com after receiving your Order Confirmation. Additional charges will apply for these services.

1.3 Delivery

Once we send you the Order Confirmation, the products whose dispatches were confirmed will be shipped within five (5) business days. A tracking number will be sent to you when your order has been shipped. Shipments will be delivered between Mondays to Fridays, excluding federal holidays, from 8:00 a.m. to 5:00 p.m.

If you wish to have expedited delivery, please contact us at (833) 615-0008 or at support@charliesfixtures.com. Additional charges will apply.

In the event that an item is backordered, our sales team will contact you with further information.

1.4 Single Attempt Delivery

Free shipping only covers a single attempt delivery to the shipping address. In the event of a failed delivery, we will contact you for the subsequent delivery and the payment of the redelivery fee at the standard rate.

The following reasons, among others, may lead to a failed delivery:

An undeliverable address;
Failure to request for a lift-gate prior to delivery, if necessary;
An authorized representative is not available to receive the shipment; and,
Inability of the freight delivery personnel to contact the receiving party.

1.5 Cancellation of First Purchase

In the event that your first purchase is cancelled, you may still avail of this promotion on your subsequent purchase.

If you encounter any problems, please contact us at (833) 615-0008 or at support@charliesfixtures.com.

1.6 Return

All purchases may be returned in accordance with Charlie’s Fixtures’ Return Policy.

1.7 Miscellaneous

Charlie’s Fixtures may refuse to recognize qualifying purchases that it deemed to be fraudulently or improperly obtained. This includes, but is not limited to, multiple accounts created by the same person.

2.0. FREE DELIVERY TO SELECT REGIONS WITHIN THE COUNTY OF LOS ANGELES

2.1. Qualifications for "Free Shipping to select regions within the County of Los Angeles"

The following qualifications must be met for your purchase to be eligible for free shipping:

The total purchase order must be at least $25.00, before taxes, fees, and shipping charges;
The shipping address must be within Central Los Angeles, South Los Angeles or West Side Los Angeles of County of Los Angeles, California; specifically as follows:

Region	Neighbourhoods
Central Los Angeles	Arlington Heights Beverly Grove Cathay China Town Downtown East Hollywood Echo Park Elysian Park Elysian Valley Fairfax Griffith Park Hancock Park Harvard Heights Hollywood Hills West Hollywood Hills Hollywood Koreatown Larchmont Los Feliz Mid-Wilshire Mid-City Pico Union Silver Lake West Hollywood Westlake Winsor Square
West Side Los Angeles	Bel-Air Beverly Crest Beverly Hills Beverlywood Brentwood Century City Cheviot Hills Culver City Del Rey Ladera Heights Mar Vista Marina del Rey Pacific Palisades Palms Pico-Robertson Playa Vista Rancho Park Santa Monica Sawtelle Venice Veterans Administration West Los Angeles Westwood
South Los Angeles	Adams - Normandie Alameda Athens Baldwin Hills / Crenshaw Broadway – Manchester Chesterfield Square Exposition Park Florence Florence – Firestone Gramercy Park Green Meadows Harvard Park Historic South Central Huntington Park Hyde Park Jefferson Park Leimert Park South Park University Park Vermont Square Vermont – Slauson View Park / Windsor Hills Watts West Adams Westmont Willowbrook

Once your order is eligible, you must avail of the “Free Shipping” option when selecting your delivery method during checkout.

2.2. Services Not Included in "Free Shipping to select regions within County of Los Angeles"

Deliveries under this promotion do not include the following services:

Installation;
Lift-gate service;
White glove services beyond the on-site time of 30 minutes to an hour; and,
Haul-away of old equipment.

2.3. Delivery

Once we send you the Order Confirmation, the products whose dispatch were confirmed will be shipped within five (5) business days. A tracking number will be sent to you when your order has been shipped. Shipments will be delivered from Monday to Friday, excluding federal holidays, between 8:00 a.m. and 5:00 p.m.

If you wish to have expedited delivery, please contact us at (833) 615-0008 or at support@charliesfixtures.com. Additional charges will apply.

In the event that an item is backordered, our sales team will contact you with further information.

2.4. Single Attempt Delivery

The following reasons, among others, may lead to a failed delivery: